Privacy policy
This policy explains how Yohuda uses personal information when you browse yohuda.com, place an order, leave a review or contact us.
Who is responsible for your information?
Yohuda is responsible for the customer information it uses to run this shop. Contact us about your information at email@yohuda.com, or write to Yohuda, 2 Well Meadow Drive, Sheffield, S3 7HP, United Kingdom.
Information we use
When you order, we collect your name, email address, billing and delivery addresses, telephone number, items ordered and order history. We also keep payment status and transaction references, and the information you send us about deliveries, returns or other enquiries.
Worldpay handles card payment details through the checkout payment service. Please do not send card numbers or security codes by email or through our contact form.
The website and its service providers also process technical information such as IP address, browser and device details, pages visited and referral information. If you leave a review, your chosen display name, rating and review may appear publicly; your email address is not displayed with it.
Why we use it
We use order and contact information to take payment, supply your purchase, arrange delivery, answer questions and handle cancellations or returns. This is necessary to perform our contract with you or take steps at your request before you buy.
We keep records needed for tax, accounting and other legal obligations. We also use relevant information for our legitimate interests in keeping the shop secure, preventing fraud and spam, responding to enquiries, understanding referrals and resolving disputes, while considering your privacy rights.
Buying from us does not sign you up to promotional messages. If you choose to receive marketing, you can withdraw your consent or unsubscribe at any time.
Who receives information
We share information needed to run the shop with Worldpay and payment networks for payments and fraud checks; delivery providers for dispatch; GoDaddy for website hosting; email providers for correspondence; and technical service providers supporting the site. Our website uses WooCommerce to manage orders, TrustedSite for its trust service and Akismet for spam protection. These services may process technical information or information submitted through the site.
Payment providers may use information for their own legal and fraud-prevention purposes. See the Worldpay privacy notice. We may also disclose information to professional advisers or authorities where required to meet legal obligations or deal with a claim.
Cookies and similar technologies
The shop uses cookies to remember basket contents and checkout sessions. Cookies can also support login, security and referral information associated with an order. TrustedSite and other embedded services may use their own cookies or similar technologies.
You can review, block or delete cookies in your browser settings. Blocking essential cookies can prevent the basket or checkout from working correctly. Contact us if you would like more information about the services used on the site.
Keeping information and overseas processing
How long we keep a record depends on its purpose, tax and accounting requirements, relevant claim periods and whether an order, return or dispute is still open. Correspondence is kept for as long as needed to deal with the enquiry and related issues. Contact us to ask about a particular record.
Our hosting, email, payment and technical providers may process information outside the UK. The locations and transfer safeguards depend on the provider and service. You can ask us for information about the safeguards applying to your data.
Your choices and rights
Depending on the circumstances, you can ask to access or correct your information, erase it, restrict its use, receive a portable copy, or object to processing based on legitimate interests. You can withdraw consent at any time where we rely on it. Some records must be retained to meet legal obligations or deal with claims.
Email email@yohuda.com to make a request. We may need to confirm your identity. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office, the UK data protection regulator.
Updates
We will publish changes on this page and update the date above. If a change materially affects how we use your information, we will explain it through an appropriate notice.